know how i started my day?
waiting for already-three-business-days-late copy from my problematic colleague (let's call him leonard), who'd been told we needed his revised stories "no later than 10am" today.
"no later than."
which he evidently thought to mean "sometime around."
so, when -- in a fit of long-pent-up frustration -- i emailed him at 10:01am to ask after his delinquent copy, i decided to pull no punches. i reminded him of the courtesy revision deadline he'd been given, and that his work was already three days past due. i explained that he was holding up the entire department (which is true) because the designers can't actually start laying out the pages without the text. i also reminded him that these as-yet-unstarted layouts are due to the client this thursday and that they therefore need to be started ASAP.
i CCed my boss and the magazine's managing editor on the email.
a few minutes later, leonard sent a reply. "i'm sending it in a second. what's your number?"
i emailed my number and, within about 30 seconds, my phone rang.
and leonard let me have it.
he wanted to know why i'd been sending such condescending emails, why i needed to CC our superiors on them and why i would send an email ONE MINUTE past the deadline (ignoring, of course, the fact that he was THREE DAYS and one minute past the deadline).
his anger was unexpected and so, because i will ill-prepared to be shouted at, i fumbled. i didn't say what i should have said -- which is, "your copy is consistently late, error-laden and sloppy, and we're all tired of having to fix it over and over again" -- and instead explained that we'd been instructed to draw a hard line when it comes to deadlines and copy (which is true). i said i was being the "bad cop," and (GROAN) i actually apologized for my tone.
when he said, "so, what, is this not working out?", i said that was a conversation he should be having with our boss, not me, and that perhaps we all need to sit down before the next issue to discuss process. (personally, i think leonard should be "relieved" of a number of his duties.)
i managed to remember to point out that this last-minute work he was scrambling to get done today could easily have been done three weeks ago (he's had more than a month to get this work finished), and he conceded that he hadn't done a good job of "following up" with people. i actually believe he didn't even
start the stories until last week, and that his current predicament is a result of heinously poor time-management skills.
by the time we concluded our call, leonard had calmed down and things seem okay. he submitted one of his late stories within five minutes of our call... and it was 250 words too long, with plenty of typos. his other story came in pieces (many incomplete) throughout the remainder of the day. i eventually just gave up and did the work myself.
more frustrating than leonard's behaviour today, though, is the fact that ALL of this could have been avoided if his editorial delinquency had been addressed, oh, last year when i first started raising the issue. but he's been allowed to coast and coast and coast, and he actually said to me that he hasn't heard anything from our boss about sub-par work.
i sent a recap email to the boss and, frankly, i'm done trying to handle the situation. it's not my job to manage leonard, and i'm tired of having to do that.